33dg Privacy Policy

1 Information Collection

33dg may collect your information in several ways. The methods and types of information collected are described in detail below.

1.1 Information You Provide Directly

Information you voluntarily provide during account registration or while using our services may include:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Verification information related to your national ID card or passport
• Financial transaction details (related to bKash, Nagad, Rocket, or bank transfers)

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Session duration and pages visited
• Data obtained through cookies and similar tracking technologies
• Gaming activity and transaction history

1.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may receive information from approved third-party service providers. This data collection is always carried out in compliance with applicable laws and regulations.

2 Purpose of Data Use

33dg uses collected information only for specific and legitimate purposes. Those purposes are described in detail below:

2.1 Service Delivery and Operations

• Account creation, verification, and maintenance
• Processing financial transactions — deposits and withdrawals
• Ensuring the delivery of gaming services and bonuses
• Managing user profiles and preferences

2.2 Security and Legal Compliance

• Prevention of fraud, money laundering, and other illegal activities
• User age verification — for users aged 21 and above only
• Enforcing responsible gaming policies
• Meeting applicable legal obligations

2.3 Service Quality Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues on the platform
• Planning and implementing new services and features

2.4 Communication and Customer Support

• Providing assistance via live chat and email
• Sending important account-related notifications
• Sending relevant offers and updates with your consent

3 Data Storage and Security

33dg employs industry-standard technical and organizational measures to ensure the security of your personal information.

3.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption — all data transfers are secured
• Database encryption and access control systems
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

3.2 Data Retention Period

We retain your information for as long as necessary to provide services or as required to meet legal obligations. Even after account closure, some information may be retained for a specific period in accordance with applicable law.

3.3 Restricted Access

Only authorized personnel who need access to your information in order to provide services may access your personal data. All staff are bound by confidentiality terms.

4 Data Sharing and Third Parties

33dg does not sell your personal information to any third party. However, information may be shared in certain circumstances.

4.1 Service Provider Partners

To operate our platform, we may use trusted third-party services, such as:

• Payment processing services — bKash, Nagad, Rocket, and bank transfer operators
• Identity verification services
• Data analytics and technology services
• Customer support software providers

Only the information necessary to deliver services is shared with these partners, and they are obligated to comply with our privacy standards.

4.2 Legal Requirements

We may disclose information if required by a court order, a lawful request from a law enforcement agency, or under applicable law. In such cases, only the information legally required will be provided.

4.3 Business Changes

In the event of a merger, acquisition, or business restructuring, your information may be transferred to a new entity. We will give you appropriate notice before any such change.

5 Cookie Policy

33dg's website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens, etc.
• Functional Cookies: Help remember your preferences and settings
• Analytics Cookies: Collect information about website usage to help improve our services

5.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the platform to not work properly.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

6.1 Right to Access Information

You may request a copy of the information we hold about you. We will respond to this request within a reasonable time.

6.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting us directly.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate business needs.

6.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted — for example, while a dispute about the accuracy of the data is ongoing.

6.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out prior to withdrawal.

7 Protection of Minors

33dg is for users aged 21 and above only. We do not knowingly collect information from minors or allow them to use the platform.

If we become aware that a minor has registered on our platform, we will immediately close the relevant account and delete the collected information. Age verification is an integral part of our registration process.

8 International Data Transfers

Our servers and service providers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that such transfers are carried out with appropriate safeguards in place.

We work with third parties that provide industry-standard security for data protection. For international transfers of data, we always maintain the necessary contractual arrangements to ensure the protection of your information.

9 Responsible Gaming and Data

33dg conducts special data processing to ensure responsible gaming. This includes:

• Monitoring user gaming patterns
• Identifying problematic gaming behavior
• Managing self-exclusion and limit-setting features
• Providing responsible gaming support services

Information collected for this purpose is used solely for the benefit of the user and is not used for third-party marketing.

10 Policy Changes

We may update this privacy policy from time to time. Changes will be published on this page, and for significant changes we will notify you by email or via a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy. We recommend that you review this policy regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our data protection team is always ready to assist you.